Shipping & Returns

Shipping

We ship Australia-wide via Australia Post. Orders are dispatched from our Manifold Heights store the same business day for orders placed before 1pm AEST/AEDT; orders after the cut-off go on the next business day's pickup.

Methods and timing

• Standard — typically 2–5 business days from dispatch. Free on orders over $99; otherwise calculated by weight and destination at checkout.
• Express — 1–2 business days to most metro postcodes, longer to remote areas. Calculated at checkout.
• Click & Collect— free, ready in store within an hour during business hours. We'll email you when it's ready to pick up.

Tracking

Every shipped order receives a tracking number by email once the parcel is scanned by Australia Post. You can also see tracking from your account order history.

Restricted items

A small number of products — including lithium batteries, pressurised cans and certain marine fluids — are classified as Dangerous Goods and can only ship by road freight. These products will be flagged on the product page and at checkout.

Click & Collect

Place your order online, choose Click & Collectat checkout, and we'll pick the order at the store. We'll send a ready-for-pickup email — usually inside an hour during store hours. Bring photo ID and your order number.

We hold Click & Collect orders for seven daysfrom the ready email. If we can't reach you to arrange pickup beyond that we'll restock and refund.

Returns

Australian Consumer Law gives you certain guarantees that can't be excluded by anything we say here. The policy below covers our standard process; consumer guarantees apply on top of it.

Change of mind — 30 days

Within 30 days of receiving your order you can return any new, unused, unopened item in its original packaging (with tags) for a refund or store credit.

• You pay the return postage and bear the risk of return transit.
• We refund to the original payment method once we've inspected the item, usually within 2 business days of receipt.
• Original outbound shipping is non-refundable on change-of-mind returns (unless we charged in error).

What we can't accept on change of mind

• Bait, berley and other consumables
• Fishing line that has been spooled or cut
• Soft plastics that have been opened or used
• Fishing licences and gift cards
• Hygiene-sensitive apparel (e.g. waders that have been worn)
• Custom-built rods, reels with custom line, or items ordered in specially for you

Faulty, damaged or not-as-described

If something arrives faulty, damaged in transit, or doesn't match its description, you have the full protection of consumer guarantees under the Australian Consumer Law. Email orders@alloutfishing.com.au within a reasonable time of discovering the issue, with photos and your order number, and we'll arrange a repair, replacement or refund — including return postage when the issue is on us.

Warranty claims

Most rod and reel brands honour their manufacturer warranty through us — you send it back, we forward it on, the brand inspects and responds. A few brands handle warranty directly; we'll let you know which channel applies and help wherever we can.

How to start a return

1. Email orders@alloutfishing.com.au with your order number and a brief description of the reason.
2. We'll reply with return instructions, the right address and (for faulty items) a paid return label.
3. Pack the item carefully — please use the original packaging where possible. Returns damaged in transit can't be refunded if the damage was caused by inadequate packaging.
4. We'll inspect within 2 business days of receipt and process the outcome.